This policy outlines EventMasters’ commitment to ensuring that learners with disabilities, physical or mental health conditions are not substantially disadvantaged during training or assessment when working towards CPD certification. We aim to provide an inclusive and supportive learning environment for all users of our self-paced platform.
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This policy applies to all current and prospective learners who may require adjustments due to a disability, long-term condition, or specific learning need. It covers the full learner journey, including course access, content navigation, assessment processes, and certification.
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A reasonable adjustment is any change to a learning experience or assessment method that removes or reduces disadvantage due to a learner’s disability or condition, while maintaining the integrity of the qualification or learning outcome. Adjustments may include:
- Extended time for assessments or activities
- Alternative formats for reading materials
- Use of assistive technologies
- Flexibility in deadlines or course pacing
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Learners who require reasonable adjustments should contact EventMasters at: [insert final email address], ideally prior to starting the course. Requests should include:
- Full name and contact details
- Description of the condition or need
- Type of adjustment required
- Any supporting documentation (e.g., medical or professional evidence)
All requests will be treated in strict confidence.
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All adjustment requests will be acknowledged within 3 working days. A designated team member will assess the request in line with CPD requirements and best practice. Where adjustments are approved, we will confirm the arrangements with the learner and ensure implementation as swiftly as possible.
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While EventMasters is committed to accessibility, adjustments must not compromise the validity of the course outcomes or CPD certification standards. Where an adjustment is not feasible, we will explore alternative solutions and communicate transparently with the learner.
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If a learner is not satisfied with the outcome of an adjustment request, they may submit an appeal within 15 working days of the decision, in line with the EventMasters Appeals Policy.
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This policy will be reviewed annually or in response to changes in legislation or accessibility guidance.
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