This policy outlines how EventMasters ensures the standards, accuracy, and relevance of its CPD learning content are consistently maintained. It demonstrates our commitment to quality assurance, learner value, and continuous improvement.
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This policy applies to all courses and learning resources delivered through the EventMasters platform, including video content, reading materials, quizzes, and downloadable toolkits.
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All course content is subject to a structured review process led by the EventMasters content and quality assurance team. The review considers:
- Accuracy and relevance of information
- Alignment with industry standards and best practice
- Accessibility and inclusivity of materials
- Learner feedback and completion data
- Updates in regulation or technology affecting the events sector
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Content is reviewed formally
every 12 months or sooner if:
- There are significant industry changes or regulatory updates
- Feedback highlights the need for correction or improvement
- New content formats or technologies are introduced
- Errors or outdated information are identified
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The Head of Content and the designated quality assurance lead are jointly responsible for ensuring content reviews are completed on time and documented. Subject matter experts may also be consulted to verify accuracy and current relevance.
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Learners are encouraged to provide feedback on content clarity, usefulness, and accuracy through built-in platform surveys and optional follow-up questionnaires. This feedback is reviewed quarterly and helps inform content updates.
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All major content updates are tracked via version control logs. Learners are notified of any material changes to course content, and historic versions are archived for reference and auditing purposes.
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This policy will be reviewed annually to ensure it remains aligned with evolving CPD standards and EventMasters’ quality assurance framework.
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