This policy outlines the procedure for learners to appeal a decision made by EventMasters in relation to:
- Assessment results
- Requests for reasonable adjustments or special consideration
- Outcomes of any investigations into suspected malpractice or misuse of the platform
- Any formal decision affecting certification or course completion
Our aim is to ensure that all appeals are handled fairly, transparently, and in a timely manner.
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This policy applies to all learners enrolled in self-paced courses via the EventMasters online learning platform.
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Appeals will be considered under the following circumstances:
- A concern about the outcome of an automated or reviewed assessment
- A declined request for a reasonable adjustment or special consideration
- The result of a platform-related integrity or conduct investigation
- Any other decision believed to have been made unfairly or without following due process
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Appeals must be submitted in writing within 15 working days of the decision being communicated. Submissions should include:
- Learner’s full name and contact information
- Course title and relevant module(s)
- A clear explanation of the grounds for appeal
- Any supporting documentation or evidence
Appeals should be emailed to:
support@eventmasters.academy with the subject line:
APPEAL – [Learner Name]
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Once received, the appeal will be:
- Acknowledged within 3 working days
- Reviewed by a senior member of the EventMasters quality assurance team who was not involved in the original decision
- Investigated using relevant course records and platform data
We will respond with a formal decision
within 15 working days. If additional time is required (e.g. to retrieve archived data), we will inform the learner and provide an updated timeline.
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Following review, EventMasters may:
- Uphold the original decision
- Revise the decision and offer a suitable remedy (e.g. reattempt of quiz or reassessment)- Offer an alternative resolution
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If a learner is dissatisfied with the outcome, they may escalate the appeal to the relevant external organisation (e.g. CPD certification provider), where appropriate.
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All appeals will be securely recorded and retained for a minimum of three years. Personal data and case details will be managed in accordance with our Data Protection Policy.
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This policy is reviewed annually or in response to regulatory updates or operational changes.
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